How ERP Systems Are Turning Retailer Customers into Retailer Buddies
Dilip Popat, Director of Global
Retail Industry Principal at Microsoft, is prioritizing a customer-centric
approach to marketing and selling Microsoft Dynamics AX for retail. During his
presentation at the To-Increase Worldwide Partner event in May, 2010, Popat explained: "’Connected Experiences’ for retail enables a deeper relationship
between the customer and supplier. In particular, the fine-tuning and
adaptability of the solution is designed to move away from a solely
transactional relationship with the customer and introduces opportunities to
start a dialogue around their brands and preferences. This is a trend the
consumer market has been seeing in general."
Since the rise of the Internet, the
mass communication model, including print and televi…


